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CUSTOMER & PARTNER LEAD (MANITOBA)

Winnipeg, MB
$200
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$200
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Are you seeking a meaningful and exciting career built on collaboration, innovation and commitment to service excellence?
Paradigm Consulting Group is one of Canada’s leading independent consulting companies, specializing in information technology and business consulting services. We believe in mutually beneficial relationships – with our customers, our consultants, and our employees.
We are seeking a Customer & Partner Lead in Manitoba.
Do you enjoy developing and fostering meaningful relationships in Manitoba? Do you ask insightful questions that drives value for customers? Are you community-minded and connected to local private and public businesses? Are you looking for a role that assists in transforming our customers’ businesses?
Our Business Development Team is founded on these principles:
  •   Customer in the Centre
  •   Entrepreneurial
  •   Collaborative
  •   Innovative
  •   Celebrating each other’s Success

We are a culture-first organization that is committed to helping our customers thrive. We are looking for a teammate who:
 
  • Views success as a shared achievement among Paradigm, our customers and yourself
  • Wants to join a collaborative team across Manitoba and Saskatchewan
  • Thrives with the autonomy to implement innovative ideas that will be impactful for our customers
  • Seeks an environment that encourages taking on new challenges  
  • Collaborates with industry experts and consultants to advance the IT community in Manitoba
  • Believes in building community and giving back to the places we work and live
  • Shares a mindset that puts our customer’s success at the centre of our decisions
  • Thinks like an owner and in turn, benefits from profit sharing and share options

Help our organization deliver the best customer experience in Manitoba
POSITION OVERVIEW
We are seeking a leader in Relationship and Partnership Management to join us! In this role, you'll play a pivotal role delivering the best customer experience in Manitoba, while expanding our customer and partner base.
WHAT YOU WILL DO
The position requires an ability to connect and build relationships with new and existing customers You will translate customer needs and expectations into compelling opportunities and solutions.
As a key member of the Business Development team, you will work closely with our customers to bring creative approaches to complex business transformations. Key accountabilities include:
  • Contribute your perspective & experience to shaping Paradigm’s overall GTM strategy in Manitoba
  • Manage customer relationships and steward existing partnerships
  • Community engagement and relationship expansion
  • Promote Paradigm consulting services and solutions
  • Understand our portfolio of services and align our value proposition and offerings to client needs and strategic priorities
  • Strategic Account Management
  • Identify, advance, and secure new opportunities (sales cycle management) from external and internal sources
  • Develop and execute GTM campaigns
  • Advocate for Paradigm Business Development best practices and end-to-end sales process
  • Collaborate in a ‘one team’ environment and provide support for key opportunities.
  • Work with our local and National partner community to respond to and deliver services and solutions

ATTRIBUTES, KNOWLEDGE AND SKILLS
  • Ability to manage accounts like an entrepreneur, finding creative ways to drive business
  • Self-motivated and passionate about growth, both individually and for Paradigm
  • Natural ability to connect with others and build rapport
  • A demonstrated commitment to culture and teamwork
  • 8+ years of experience in a Business Development/ Account Management role or related and relevant experience.
  • Excellent collaboration skills: working with our colleagues in Talent Acquisition, Consultant Care and Delivery to find solutions to complex opportunities
  • Strong communication and intrapersonal skills: ability to speak as a peer with C-level buyers at large enterprises
  • Excellent writing skills (professional and persuasive writing)
  • Strong organizational skills and work ethic
  • Strong computer skills and familiarity with standard office productivity software
  • A commitment to cross organizational collaboration and maintaining a great culture!

WHY WE’RE DIFFERENT
  • Locally Owned: be part of a 33+ year local organization that is committed to the growth and economic development of Manitoba
  • Employee Ownership Option: employees can invest and be shareholders of Paradigm
  • Family-Life Balance: paid 6-week sabbatical after 7 years of service
  • Training: Paradigm invests in the growth of our employees. We pay 100% of approved education.
    • We see the value of investing in our employees through extensive professional development, information sharing, best practices and offering progressive and highly sought-after training

ABOUT PARADIGM
Paradigm Consulting Group is a leading provider of business and IT direction to government and private industry. Our mission is “to help our customers get the most from their investments in business processes and information technology.” Our consulting services include: Portfolio/ Program/ Project Management, Business Analysis, Business Process Management, Management Consulting, Organizational Change Management, Training and Application Services.
We work hard to create an environment that fosters independence, creativity, leadership, and innovation. We look for regular feedback from our employees to

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